Question 1

What is the window arrival time for the cleaning team?

Accepted Answer

The cleaning team has an arrival window, meaning they may arrive within an estimated time frame. The wait time is typically 1- hour, depending on the schedule.

Question 2

Do you provide cleaning services in buildings or apartments on higher floors?

Accepted Answer

Yes, we provide cleaning services in buildings and apartments, including those on higher floors, such as the third floor. If special equipment is required to access the area, we can accommodate that, but please note that the price may vary depending on the complexity of the job.

Question 3

What is your cancellation policy?

Accepted Answer

Please note that a $75 cancellation fee will apply for cancellations made within 24 hours of the scheduled appointment or if no one is present at the time of service.

Question 4

What is your policy for service concerns?

Accepted Answer

Your satisfaction means everything to us. If you have any concerns regarding your cleaning service, please notify us within 24 hours of service completion so we may promptly review and address it. Requests submitted after this period may not qualify for resolution. We appreciate the opportunity to care for your space with excellence.

Frequently asked questions

What is the window arrival time for the cleaning team?

Do you provide cleaning services in buildings or apartments on higher floors?

What is your cancellation policy?

What is your policy for service concerns?