Welcome & How
We Work

To provide the best possible service, we operate under two important principles: professional care and safe working conditions. While our goal is always to deliver outstanding results, we also believe in setting clear and realistic expectations from the start.

What to Expect From Our Service

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Although we are trained professionals. Some surfaces may show permanent wear, stains, or damage due to age, heavy use, or lack of prior maintenance. In some cases, certain areas or items may require more than one cleaning session to achieve their best appearance—even after a deep clean. Our commitment is to always do our best to restore and refresh your space as much as possible. In extremely cluttered areas, we reserve the right to use our professional judgment and skip specific sections in order to prevent damage to personal items or avoid injury.

 

Working Safely & Efficiently To work efficiently,

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Our team needs to operate freely and with minimal interruptions. While we take every precaution to work safely, we cannot assume responsibility for the safety of others during the service, including children and pets. We kindly ask that children be supervised and pets secured during our visit. If excessive distractions affect our ability to work at our normal pace, we reserve the right to charge for additional time spent on-site. Due to insurance purposes we are unable to move furniture, or climb anything higher than a 2 step ladder, we apologize for the inconvenience.

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Access & Property Entry

We are not responsible for any costs or issues related to malfunctioning doors, locks, lockboxes, callboxes, or lost keys. While we may offer complimentary key storage for convenience, clients should always maintain their own copy of an extra key. We are not obligated to assist in gaining access to a property if entry issues occur.

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Health, Safety & Restricted Services

For the safety of our team, we cannot and will not clean biohazardous or unsafe materials, including but not limited to: Blood or bodily fluids, Vomit, Human or animal waste,  Litter boxes

Rodent or insect droppings. Additionally, we do not provide services in properties with active infestations, including but not limited to fleas, roaches, spiders, mice, or bed bugs. If hazardous or unsafe conditions are discovered on-site that could harm our staff, the service will be automatically canceled and charged in full, in accordance with our Terms of Service.

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Client Satisfaction & Service Claims
At Carpet and Janitorial J&J, client satisfaction is at the heart of our professional cleaning service. If you have any concerns or claims regarding your cleaning service, they must be submitted within 24 hours of service completion to allow our team the opportunity to promptly review and address the matter. Claims reported after this timeframe may not be eligible for resolution. We appreciate your cooperation as we strive to maintain the highest standards of quality and excellence.

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